Refund Policy
Last updated: 2026
1. Try before you buy
Every Tulip account includes one full listing and Business Growth Report free of charge. We ask you to use that free report before purchasing so you know exactly what you are buying.
2. Cancel anytime, plus a 14-day refund window
Tulip Monthly is a membership of A$19.99 per month. You can cancel at any time from your Account page and you will not be billed again — your membership stays active until the end of the period you have already paid for. If Tulip is not right for you, email us within 14 days of your first payment and we will refund it in full to your original payment method. No explanation is required, though feedback is always welcome.
3. How to request a refund
Email hello@mytulipapp.com from the email address on your Tulip account, with the subject “Refund request”. We confirm within two business days and process approved refunds immediately. Depending on your bank or card issuer, the money usually appears within 5–10 business days.
4. What happens to your access
When a refund is issued, your Pro membership is cancelled automatically and your account returns to the free plan. If you simply cancel without a refund, you keep Pro until the end of your current billing cycle. Listings you have already saved or downloaded remain yours to keep and use.
5. Exceptions
Refunds may be declined after the 14-day window, or where an account shows evidence of abuse such as automated bulk generation, sharing login details, or repeated purchase-and-refund cycles. We handle these case by case and will always explain our reasoning.
6. Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you. If a service is faulty or not as described, you may be entitled to a remedy regardless of the 14-day window. Payments are processed by our payment provider; Tulip never stores your card details. See our terms of service and disclaimer for the full picture.