Privacy Policy

1. Who we are

Tulip is an AI-powered Etsy listing assistant operated by the Tulip team. We provide research-backed listing suggestions and business growth reports for digital product sellers.

2. What we collect

We only collect information that is necessary to run the app and improve your experience:

• Account information: email address, authentication details, and any profile information you provide.
• Listing information: product descriptions, answers to listing questions, and AI-generated outputs you create or save.
• Usage data: anonymised information about how you interact with the app, such as feature usage and error logs, to help us improve the service.
• Payment information: handled by our secure payment provider. We do not store full payment card details on our servers.

3. How we use your information

We use your information to:

• Create and manage your account.
• Generate listing suggestions and business growth reports.
• Save your listings so you can revisit them later.
• Process payments and manage your access to paid features.
• Improve the app, fix issues, and respond to support requests.

4. How we store and protect your data

Your data is stored securely with our cloud infrastructure provider. We use industry-standard encryption, access controls, and secure authentication to protect your information. Only a limited number of authorised team members can access backend systems, and then only when necessary for support or operations.

While we take reasonable steps to protect your data, no online service can guarantee absolute security.

5. Sharing your information

We do not sell your personal information. We only share data with trusted service providers who help us operate the app, such as:

• Cloud hosting and database services.
• Authentication services.
• Payment processing services.
• AI model providers, for the purpose of generating your listing content.

These providers are bound by confidentiality and security obligations and are only permitted to use your data to perform services on our behalf.

6. Cookies and analytics

We may use cookies and similar technologies to keep you signed in and understand how the app is used. You can control cookies through your browser settings. We do not use intrusive tracking or advertising cookies.

7. Your rights

Depending on where you live, you may have rights to access, update, delete, or restrict the use of your personal information. You can update your account details or delete your saved listings from within the app. To request deletion of your account or ask about your data, please contact us using the details below.

8. Data retention

We keep your account and listing data for as long as your account is active. If you delete your account or ask us to remove your data, we will delete or anonymise it within a reasonable time, unless we are required to keep it by law.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of the page. Continued use of Tulip after changes means you accept the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch.